Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply.
Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account. Prime Towing & Transportation Solutions accepts VISA, MasterCard and American Express credit cards. Credit card authorization forms must be completed and signed prior to confirmation of services. E-Transfer or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. E-Transfer may be required to be received in advance in order to clear prior to date(s) services are rendered. Cash payments may also need to be paid in advance. Drivers do not carry change. New and one-time clients may be required to present their card for swiping. Additional ID verification may also be necessary.
All shipments are subject to our terms and conditions. Call +1 (825) 488-0000 to arrange terms outside our standard terms and conditions.
Shipper warrants that each article in the shipment is properly described on the bill of lading and has not been declared by Prime Towing and Transportation Solutions Inc. to be unacceptable for transport. Shipper further warrants that the shipment is properly described, marked, addressed and packaged to ensure the transportation with ordinary care in handling and where applicable, that the shipment conforms with the Private Express Statutes.
MATERIALS NOT ACCEPTABLE FOR TRANSPORT
Currency bullion, stamps, explosives, hazardous materials, negotiable instruments in bearer form, property the carriage of which is prohibited by any law, regulation or statute of any federal, state or local government. All shipments may, at Prime Towing and Transportation Solutions Inc, be inspected.
LIMITATION OF LIABILITY
The liability of Prime Towing & Transportation Solutions Inc. is limited to the sum of $200.00 unless a higher Value is declared for carriage herein and a higher charge paid at the rate of $1.00 per $1000.00 in value. The maximum higher declared value is $300.00. When multiple packages are placed on a single bill of lading but the shipper has not specified the declared value of each individual package, the declared value for each individual package will be determined by dividing the declared value on the bill of lading by the number of packages indicated on the bill of lading, subject to the $200.00 minimum declared value per individual package. The liability of Prime Towing and Transportation Solutions Inc. is limited to the declared value of the shipment or the amount of loss or damage actually sustained, whichever is less. Should your requirements be different than above, please contact Prime Towing and Transportation Solutions Inc. for other arrangements. Prime Towing and Transportation Solutions Inc is not liable for loss, damage, delay, miss-delivery, or non-delivery caused by violation by the shipper or consignees or other party who claims interest in the shipment of any conditions of contract contained in this bill of lading, including, but not limited to, improper or insufficient packaging, securing, marking or addressing, or failure to observe any of the rules relating to shipments not acceptable for transport; for acts of God, perils of the air, public enemies, public authorities, acting with actual or apparent authority, magnetic injury, erasure, or other such damage to electronic or photographic images or recordings, acts or omissions of customer, strikes, riots or other local disputes, hazards incident to a state of war; weather conditions or mechanical delay of aircraft or automobiles.
Prime Towing & Transportation Solutions Inc. shall not be held responsible or liable for equipment failure while in transit by Prime Towing & Transportation Solutions Inc. Prime Towing & Transportation Solutions Inc. is providing a service to transport your equipment such as RVs, trailers, automobiles and equipment and shall not be held accountable due to lack of maintenance or any other reason beyond the control of Prime Towing & Transportation Solutions Inc.
CONSEQUENTIAL DAMAGES
Prime Towing and Transportation Solutions Inc. shall not be liable in any event or under any circumstances for any special, incidental or consequential damages, including but not limited to loss of income, profits, interests, utility, loss of business opportunity or market, whether or not Prime Towing and Transportation Solutions Inc. had knowledge that such damages might be incurred.
CLAIM
Any claim for loss or damage must be brought by the shipper and delivered in writing to the office of Prime Towing and Transportation Solutions Inc. within 14 days of the date of such acceptance. No claim may be made against Prime Towing and Transportation Solutions Inc. outside of that time limit. Transportation charges may not be deducted from any such claim and no claim for loss or damage will be entertained until all transportation charges have been paid.
Notwithstanding the shipper's instructions to the contrary the shipper shall be primarily liable for all costs and expenses related to the shipment of the package, and for costs incurred in either returning the shipment to the shipper or warehousing the shipment pending disposition.
These terms and conditions shall apply to and inure to the benefit of Prime Towing and Transportation Solutions Inc. and its authorized agents and affiliated companies, and their officers, directors and employees.
Airport Transfers
Prime Towing & Transportation Solutions provides a flat rate for most pickups and drop offs across Canada. The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to Prime Towing & Transportation Solutions by FAA data and/or each respective airline’s automated system (Prime Towing & Transportation Solutions is not responsible for delays caused by the airline’s automated system or otherwise). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes. Rates and terms may be different for private FBO’s, service involving international arrivals and service in commercial airports.
Point to Point Transfers
Prime Towing & Transportation Solutions may provide point-to-point transfer rates for local pickups and drop offs within the service area. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance and zone locations. Off hour and holiday fees may apply.
Hourly Service
Prime Towing & Transportation Solutions provides an hourly rate for all other service based on a two (2) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums.
Charges
Please confirm your charges as Prime Towing & Transportation Solutions Inc charges can be based on flat rate, per km, hourly or based on service rendered.
Payments made by Credit Cards are charged additional five (5) % for processing and handling. If you would like to avoid these charges, you can choose to pay by cash.
Cancellations & Changes
Prime Towing & Transportation Solutions understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:
For local service in the area, we generally accept cancellations and changes without a charge with five (5) days or more notice before the scheduled service time.
For regional service outside the service area, the driving distance and special scheduling will dictate the cancellation notice.
We require no less than five (5) days cancellation or change notice. Some events, contracts and seasons may require more than 30 days notice.
Cancellation notices may vary due to local conditions (i.e. weather), event, vehicle type and market area.
Time changes made with less than the required notice above will still result in additional and possibly full charges. Example: At 1:30pm a requested change in pick up time from 2:00pm to 4:00pm will result in full charge for the 2:00pm trip and a new charge for the 4:00pm trip.
Special Events & Peak Demand Rental Times
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, as well as additional notice for changes and cancellations. Non refundable prepayments may also be required. Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.
No Shows
If you do not see your driver, please call our office immediately at +1 (825) 488-0000 to avoid the full charge “no-show” fee. We generally include all admin/licensing and/or GST fees and recommended 15% driver gratuity in the minimum no-show fee for your convenience, however gratuity amount is always 100% at your discretion. You may increase, decrease, or have the tip removed entirely. Please advise on the gratuity you wish to pay, if any changes are desired from our default 15% gratuity.
For Point-to-Point & Airport Service, a fee equal to the base fare, wait time, admin/licensing/GST and recommended driver gratuity (gratuity amount at your discretion), will be charged when the client does not show at the pre-arranged pick-up location.
For Hourly Service, a fee equal to no less than 2 hours of service, admin/licensing/GST and recommended gratuity (gratuity amount at your discretion) will be charged when the client does not show at the pre-arranged pick-up location. For many services, the minimum hourly charge for no-shows may be additional depending on event, date, vehicle type, etc.
Again, to avoid no show charges, please call or text us at +1(825)488-0000. The dispatcher will immediately direct your driver to you.
E-Mail Communication
Generally, we accept new reservations, changes and cancellations by e-mail (Prime Info@PrimeTowingAndTransportation.com ) with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than forty-eight hours, please call our office at +1 (825) 488-0000.
Many clients may be dealing directly with one of our staff members and e-mailing them individually. Staff members only have access to their e-mail during their shift schedule. Although during normal weekday business hours, we can reasonably monitor “out of office” staff e-mail, we are not able to monitor everyone’s individual e-mail around the clock. So, for shorter notice requests, always send those requests to Prime Info@PrimeTowingAndTransportation.com, not individual e-mail addresses. If that individual staff member is not in the office, your request may not be handled promptly. If you get an “Out of Office” message sent from an individual staff e-mail address, please contact our office by phone +1 (825) 488-0000 or e-mail Info@PrimeTowingAndTransportation.com right away for your request to be processed.
We cannot guarantee cancellations, changes or new reservations unless sent to Info@PrimeTowingAndTransportation.com with five (5) days notice. You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away.
NOTE: Our main number +1(825)488-0000 is text-enabled. You may reach out to us by text if more convenient. Always be sure we confirm receipt of your message and update your confirmation or cancellation via email.
Tip Policy
It is customary to pay a tip to the driver for services rendered. As a convenience to our clients, a recommended 15% tip that is paid 100% to the driver is added to your charges, unless your corporate agreement states differently. Driver tip is always completely at your discretion and subject to your satisfaction with the driver’s service. You may increase, decrease, or eliminate the tip entirely. Please let us know if you choose to pay tip in a different manner. If you are approving an additional tip being added to the bill, please confirm promptly via e-mail to Info@PrimeTowingAndTransportation.com referencing your reservation number, or just give us a call to adjust billing. Drivers understand that all tips must be earned by providing outstanding service to our clients and their guests, and that the actual amount received is always up to the client.
Arrival Time
Prime Towing & Transportation Solutions and its drivers always prepare in advance to avoid unnecessary delays in arrival time. However, road, traffic, weather conditions and changing flight schedules are often times beyond the reasonable control of the company and the driver. No refunds can be given because of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or driver.
Baggage and Other Property Transported
Prime Towing & Transportation Solutions cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
Passenger Conduct
Prime Towing & Transportation Solutions reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the driver feels threatened in any way. Under no circumstances passengers are allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the driver in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately, and no refunds will be offered.
Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $700. Charges for loss of use or revenue due to actions of the client or any passenger may also apply.
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $700 charge. Damage caused by smoking activity will also be charged to the client.
ADDITIONAL CHARGES
Wait Time (Airport & Point-to-Point Transfers)
For airport and train arrivals, Prime Towing & Transportation Solutions offers a 15-minute grace period from the updated arrival time. Thereafter, wait time will be charged at $50 for each additional 10-minute period.
For all other transfers, a 10-minute grace period will be granted, thereafter, wait time will be charged at $50 for each additional 10-minute period.
Wait time past 30 minutes will revert the trip to hourly minimum pricing.
Stops (Airport & Point-to-Point Transfers)
Extra stops, including extra airline stops are charged a minimum $50 per “en-route” stop and include a maximum 10-minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter hour increments. Stops that are “out of route” are a minimum $100 added to the base rate. Multiple stops, depending on routing could result in ride reverting to an hourly charter.
Admin/Licensing Fee – Surface Transportation Charge
A minimum 10% Administrative Fee (formerly known as Surface Transportation Charge (STC) for miscellaneous licensing, insurance and administrative expense calculated on the base fare, stop charges and wait time, will be added to your bill.
Other Charges
Other charges include reimbursement for tolls, parking and airport, licensing and event fees, WiFi and client requested incidentals and amenities.
Meet & Greet Services
Unless otherwise agreed to in writing, meet & greet services are charged at $100 per hour with a 2-hour minimum. The charge for an individual airport meet & greet are a $100 minimum. Parking fees are additional.
Holiday & Off-Hour Surcharge
(Charges vary in markets outside of Calgary)
A $50 surcharge added to the base fare on transfers, will be charged to your bill during the hours of 18:00pm and – 6:00am. Extended flight delays may also result in additional wait time fees. A $50 holiday fee will be added to the base fare on transfers occurring on the following holidays: Easter, Memorial Day, Canada Day, Labor Day, Thanksgiving Day, Christmas Eve after 3:00pm, Christmas Day, New Year’s Eve after 4:00pm and New Year’s Day or any other statuary holiday.
Premium hourly rates and minimums may also apply on these holidays and during these off-hours times, as well as during other premium events and dates
Staff Accommodations
On occasions that require overnight travel for drivers, onsite coordinators, or other client-dedicated staff, lodging and meals should be arranged and provided for by the client. A per diem of $150 may be applied in addition to lodging expense per day.
Rates, fees, surcharges and terms are subject to change without notice